Shipping & Returns

We aim to dispatch all orders within three working days of receipt of payment. Orders within the UK are sent by Royal Mail and usually usually take 2-3 working days to be delivered. If you need an item urgently, please contact us first (email is best) and tell us how quickly you need the item and we'll see what we can do!

Most of our orders will fit through a letterbox but if you have a safe place to leave the parcel (for example a porch, shed or with a neighbour), please include this in the comments when placing your order.

Orders outside the UK are sent by Royal Mail tracked or signed airmail. If you need a quicker delivery service please send us an email so we can work out the shipping cost.

Unwanted items
You have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to return your goods within 14 days of receipt for a full refund. will not be held accountable for the collection of goods, in such a case this must be arranged and paid for by yourself, the customer.

Faulty Items
In the unlikely event of you receiving a faulty item from us, please contact us to arrange for either a replacement or a full refund of the item. Depending on the nature of the fault we may ask you to either take a photograph of the damage or return the item to us. If we ask you to return the item we'll pay for the cost of postage, this will be through our freepost returns address which we'll email to you.

Returns address: c/o Instant Gifts International Ltd Unit 1 Leigh Green Industrial Estate Appledore Road Tenterden Kent TN30 7DE UNITED KINGDOM

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